We want you to feel confident about working with Pixe lyte. This Refund Policy outlines when refunds are available and how to request one.
Eligibility
Refund requests must be submitted within [14 days] of the original payment date. To be eligible, work on the project must not have progressed beyond the initial discovery phase.
Eligible services
Standard design and strategy engagements paid as deposits are eligible. Custom packages and retainers may follow specific refund terms defined in the project agreement.
Non-refundable items
Completed deliverables, third-party fees (hosting, software, fonts, stock assets), and rush-project surcharges are non-refundable. Time already spent on discovery or design work is billed at our standard rate.
How to request a refund
Email info@braolve.store with your project name and reason for the request. We will respond within [3 business days] and process approved refunds within [14–30 business days] to the original payment method.
Partial refunds
For projects already in progress, we may offer a partial refund equal to the unworked portion of the engagement, less any non-refundable third-party costs.
Special circumstances
We review unusual situations on a case-by-case basis. Our goal is always a fair outcome — talk to us before disputing a charge, and we will do our best to make it right.